LP_Secret_Launch

Secret Launch

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Your sign-up was successful and you've secured exclusive access to our Secret Launch.

That means you get to shop 1 hour before everyone else and grab your favorites before the official launch begins.

We'll reveal exactly what's coming by email before the launch. So it pays to keep an eye on your inbox. That's where you'll get all the important updates, exclusive information, and of course your personal access to the Secret Launch.

Good to know

Frequently asked questions about the Secret Launch

Which sizes will be available?

There will be 11 sizes in total, so every four-legged friend gets the perfect fit.

Extra fits for dogs with a long back: For dachshunds and similarly long-bodied breeds, there's also a dedicated dachshund fit.

Which colors will be available?

To match our Walk collection, we're starting with two stylish, timeless colors. We'll reveal which ones shortly before the launch.

How many products are launching?

We're launching 3 products that have never existed at William Walker before. Exactly what's in store stays a surprise until the launch.

When do you get into the Early Access?

As a registered member, you get in 1 hour before everyone else. That way you can calmly secure your size and color before the official launch begins.

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New

Dog beds & dog cushions

Walk

Support a young start-up

Are you looking for products that enrich life with your four-legged friend and want to support a young start-up? You've come to the right place - we are a family business founded in 2018, based in Hamburg.

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Frequently Asked Questions

Which countries does William Walker ship to?

We ship worldwide to all countries. You can find detailed information on shipping conditions here.

What does shipping cost?

We ship worldwide for free from an order value of €149. Shipping costs for orders below €149 vary depending on the destination country and chosen shipping method. You can find an overview of shipping costs and delivery times here.

What are the rules for exchanges & returns?

So you can personally assure yourself of the quality of our products, we naturally offer you a 14-day right of return from the date of delivery.

Return:
For a straightforward and smooth return, we have set up a returns portal at return.williamwalker.de for you. There you can obtain a prepaid DHL return label for a fee. The fee will be automatically deducted from your refund amount. Alternatively, you can also send your return back using a shipping provider of your choice. In this case, the fee does not apply.

Exchange:
If you would prefer a different size or a different product, you can also register the exchange conveniently via our returns portal. Simply select the desired replacement item there. Any discount from your original order will be automatically transferred to the new item. If the new item is more expensive, you will receive an invoice for the price difference. If it is cheaper, the difference will be credited to you. The new item will be shipped as soon as your return has been received and checked by us.

Our customer service is available for you Monday to Friday from 8:30 am to 5:00 pm.Email: support@williamwalker.de

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Early Access

Frequently asked questions about the Secret Launch

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Frequently Asked Questions